Terms & Policies
Serenity Aesthetics and Wellness requires a valid credit card to book all services. We accept major credit cards including American Express, Mastercard, Visa, and Discover. We do not accept personal or traveler’s checks.
Paying with a Gift Certificate? Gift certificates must be mentioned at the time of scheduling.
Gift Certificates:
A perfect gift for someone special. Purchase gift cards towards product or services. Gift certificates are non-transferable, non-refundable and not redeemable for cash, or credit. Gift certificates may be used to purchase products. Contact us for details.
Cancellation Policy
Your appointment time is reserved exclusively for you. Late cancellations or missed visits prevent us from accommodating other clients. For this reason, we require at least a 24 hour notice for any appointment changes or cancellations. If a cancellation is made with less than 24 hours notice, or if the appointment is missed, a cancellation fee will be charged to the card on file.
Rescheduling Policy
Clients may reschedule their appointment up to three times. After the third reschedule, the booking deposit will be forfeited, and a new deposit will be required to secure future appointments.
Lateness Policy
For late arrivals, we allow a 15 minute grace period. If you arrive more than 15 minutes past your scheduled time, your appointment will need to be rescheduled, and a cancellation fee may apply.
No-Show Policy
Failure to attend a scheduled appointment without prior notice will result in forfeiture of your deposit.
Refund Policy
All payments made for services at Serenity Aesthetics & Wellness, including but not limited to pre-paid packages, are final and non-refundable under any circumstances. Once a service has been rendered, no refunds will be issued, regardless of the treatment outcome or my personal satisfaction with the results. Aesthetic treatment results vary from person to person, and all clients informed of the proposed treatment plan, potential risks, benefits, and expected results, and have had the opportunity to ask all relevant questions. In the event of a complication, Serenity Aesthetics & Wellness will make reasonable efforts to provide appropriate follow-up care or corrective treatment; however, such efforts are offered solely at the discretion of the provider and do not constitute any obligation to refund any portion of the fees paid.
Shipping Policy
Once an online order is placed, it is promptly packed for shipping by the Serenity Aesthetics & Wellness team, then handed over to our local USPS office. After USPS receives your package, they handle all shipping matters. At Serenity Aesthetics & Wellness, orders are typically shipped via USPS Priority or Ground Shipping. Under most circumstances, if your package is misdelivered, then it is insured through USPS for up to $100 of the total purchase price. This insurance is provided solely by USPS, not Serenity Aesthetics & Wellness. If you believe you are eligible for an insurance claim, you must contact USPS directly so they can guide you through the filing process. Please note that once we have processed your order and transferred it to USPS, our responsibility for the shipment is fulfilled. Any issues that arise during transit must be resolved with USPS.